Black Green Butterfly
Black Green Butterfly

Special Needs

Looking after your special needs

Butterfly Creek is a wonderful place to bring people with special and/or additional needs. Their senses will come to life by feeling the flutter of butterfly wings in the Butterfly House, patting soft rabbits and letting a goat feed out of their hands. We are wheelchair friendly throughout the complex, wheelchairs can even go on the train, but only one at a time.


We offer special rates for special needs customers on the All Attractions option (train is an additional $3.00pp).

The special needs discount is designed to help people with physical or cognitive disabilities that require special assistance. We recognise that there are many types of special needs, so we ask that if you or your child’s condition is not visible please provide evidence of the condition & contact us in advance by emailing us at [email protected] so we can help you.

Types of evidence: Doctors note, Community Service Card with photo ID, letter from specialist.

Purchasing Tickets:

We have two different pricing periods, term time and school holidays. If you have a small group of less than 10, you can purchase tickets on the day at our shop, or if the condition is not visibile please contact us in advance. If you have a group of more than 10, please refer to the group booking information below.

School Holidays & Public Holiday Pricing:

Age Price Carer (Monday – Sunday)
Under 3's FREE with 1 paying adult
Special needs child (3-17) $11.50pp Carer pays $18.50 (34% off)
Special needs adult (18+) $18.50pp Carer pays $18.50 (34% off)
Train ride $3 per person $3 per person

School Term Time:

Age Price Carer (Monday – Friday) Carer (Saturday & Sunday)
Under 3's FREE with 1 paying adult
Special needs child (3-17) $11.50pp 1 Carer to 1 paying person is FREE Carer pays $18.50 (34% off)
Special needs adult (18+) $18.50pp 1 Carer to 1 paying person is FREE Carer pays $18.50 (34% off)
Train ride $3 per person $3 per person $3 per person


Groups of 10 or more

If you have a Special Needs group of 10 or more including the carers you must book your visit otherwise you will be charged full price on the day. Please make your booking here.

Remember, if you are unclear about what constitutes Special Needs, please contact us in advance.

Avoid our busy times

We recommend large groups of 10+ or more plan their trips during school term as school holidays are very busy.  If you do want to visit us during school holidays check with us to make sure we have space.

Make a Booking

Start your quick & easy booking online by clicking ‘Next Date’ or ‘More Dates’ on one of the items below.

IMPORTANT: A 25% deposit is required to secure your booking, this is refundable up to 2 weeks before your booking date. If you have any questions, please contact us via [email protected] or 09 394 1572.

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“Butterfly Creek took care of my wheelchair-bound husband last weekend with such dignity, respect and consideration. He was treated so well throughout the whole complex. Very wheelchair friendly place. Thanks Butterfly Creek for making our day! Katherine.”