Skip to content

Special Assistance Discounts

We want to make sure that everyone can visit Butterfly Creek and enjoy their day. Butterfly Creek is wheelchair friendly and has two accessibility car parks available. We also offer special discounts to help people with additional physical or cognitive needs that will require help from a carer to get around our park.

This discount is available on a case-by-case basis and will be provided if you can provide evidence that you or your child needs additional assistance in the form of a carer to get around Butterfly Creek (for example visitors with conditions such as asthma or diabetes typically do not require assistance to move around the park). If the condition is not visible, please bring evidence of the condition and that a carer is needed to get around to show our shop staff when you arrive. Types of evidence include a doctor’s note, Community Service Card with photo ID or a letter from a specialist.

Discounts are off individual Day Passes – no other promotional discounts apply, not valid with any other discounts or deals. Butterfly Creek reserves the right to accept or reject any application for a special assistance discount. For education groups with special assistance children please click on the Group Bookings button below.

Service dogs are permitted into Butterfly Creek. They must be registered, fully vaccinated and restrained on a leash with a visible vest on. Please provide registration to the shop on entry, the shop staff will ensure all keepers onsite are aware.

Special Assistance Pricing

From Wednesdays to Fridays during term time hours, 1 Carer to 1 paying person is free. During the weekends, school holidays and public holidays, the carer to 1 paying person is charged $22.00.

If you have a small group of less than 10, you can purchase tickets on the day at our shop providing you meet the above criteria, or if the condition is not visible please bring in evidence e.g. doctor’s note.

If you have a group of 10 or more you must book your visit in advance, otherwise you will be charged full price on the day. We recommend large groups plan their trips during school term as school holidays are busy.

Make a Booking

To make a booking for a visit to Butterfly Creek, follow the steps below:

  1. Click ‘Availability’ then go to the date to check if available. OR
  2. Click blue ‘Book Now’ button
  • Choose preferred weekday, enter numbers and any optional extras.
  • Click Continue and to go to the deposit payment page.
  • If you are unable to pay the deposit via card please take a note of your booking reference and email [email protected] to request an invoice.

IMPORTANT: A 25% deposit is required to secure your booking, this is refundable up to 2 weeks before your booking date. If you have any questions, please contact us via [email protected]

Searching Availability...


“Butterfly Creek took care of my wheelchair bound husband last weekend with such dignity, respect and consideration. He was treated so well throughout the whole complex. Very wheelchair friendly place. Thanks Butterfly Creek for making our day!” – Katherine

Back To Top